Job description:
· Manage and create new information collection processes regarding China’s healthcare and pharmaceutical industries at the national, provincial, and prefecture level
· Conduct policy analysis and understand the impact of policies on pharmaceutical companies (both multinational and domestic) and the pharmaceutical/healthcare industry
· Write articles and reports on specific topics related to the healthcare and pharmaceutical policy landscape
· Provide insights and training to clients in the pharmaceutical industry
Requirements:
· University degree
· 1-3 years experience is preferred
· Government affairs experience is preferred
· Pharmaceutical and healthcare policy knowledge
· High level of written and spoken English
医药行业相关客户专员Pharmaceutical Client Relationship Specialist
Job purpose:
To maintain close contact with growing user network of GBI subscription database service. Encourage frequent use of system, respond to questions and suggestions and promote client satisfaction.
Key responsibilities and accountabilities:
Performance will be measured by client use of system (by login/usage metrics) as and user satisfaction via surveys etc.
-Maintain weekly contact with users
-Manage relationships with top executives of client firms
-Proactively understand user needs and suggest ways to increase usage rates of GBI database/products\
-Respond to all questions and suggestions
-Coordinate analyst and IT team efforts to continually improving product based on client use/response
-Develop back-end client relationship management systems and protocols
-Work closely with GBI company leaders to develop client loyalty programs and user incentives
-Grow client relationship team as company expands
Expected abilities:
-University degree
-1-3yrs Experience in client/customer service role
-Good oral (telephone) and written (email communication )skills
-Basic understanding of computer applications
-Pharmaceutical/healthcare industry experience preferred
-Pleasant and cheerful personality a must!
Please send an e-mail with your resume in English AND Chinese to us.
此职位接受实习生。
发表于 2012-12-21 13:09:37
