全球500强软件公司 - 大连的工作机会（内部推荐）
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<DIV>全球500强知名软件公司，<STRONG><U>多个（16个左右）不同</U></STRONG>内部推荐工作机会，最好具备语言<U><STRONG>或者</STRONG></U>软件相关能力。工作地点：大连 。欲知详情请与我联系（QQ: 43125480），或把简历发到 <A href="mailto:jinxin911@gmail.com">jinxin911@gmail.com</A> </DIV>
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<DIV>（篇幅原因未全部列出）</DIV>
<DIV>现其中一职位要求如下：</DIV>
<DIV>EBS Product Support Manager</DIV>
<DIV><STRONG><FONT size=2 face=Arial>Key Objective: </FONT></STRONG>
<P>Build, manage, lead, and develop a team of highly technical and talented support engineers <BR>Hire and retain the best technical talents <BR>Provide technical and career development guidance to team members <BR>Create healthy and productive team culture <BR>Motivate team members for best performance <BR>Manage and resolve possible internal and external conflicts
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<P>Deliver outstanding technical support services to company customers through the internet or by phone <BR>Own and manage customer escalations <BR>Monitor and mentor team members¡¯ customer interactions <BR>Assure timely and appropriate solutions to customer service requests <BR>Identify training needs and formulate training plans <BR>Follow and enhance customer support processes and tools <BR>Build and maintain strong collateral relationships with other product support and research and development teams <BR>Build and maintain supportive relationships with up and down stream support teams and R&D teams <BR>Cooperate efficiently with other teams to resolve customer issues asap <BR>Source other teams for product knowledge and technical skills.
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<P><B>Qualifications: </B>
<P>Strong people management and communication skills with at least 2 year of management background; <BR>- Good leadership in motivating, coaching, and developing individuals and leading team to outstanding performance; <BR>- Excellent analytical skills and detail orientation, with a result-oriented mindset;. <BR>- At least 7 years of software product background, preferably in EBS with Financial and/or Manufacturing focus; <BR>- Fluent English and Mandarin in both speaking and writing; <BR>- Bachelor/Master degree in Engineering / Computer Science / Science or equivalent; <BR>- Customer support experience a high plus; <BR>- Demonstration of good ability to adapt to changes; <BR>- Self starter, who can, after initial training, hit the ground and run, and can learn and act independently <BR></P></DIV></DIV></DIV> 这些职位的待遇都相当不错。和一线城市顶级IT公司的待遇相差无几，但工作强度相对会低不少。城市干净，规模适当。舒适度很好。又不少外国同事和海龟朋友在公司工作，氛围也相当不错。
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