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Overall Purpose of the Job :
The Group aims to be a global and leading provider of Customer Care services to key target client segments. This position is responsible for delivering professional and expert services to our customers
Specific Duties:
Handles customer requests on behalf of our clients, via phone, email, and/or chat.
Researches and fulfills requests from customers globally in areas including dining, entertainment, travel, sports & recreation including golf, shopping, and unusual requests.
Required Competencies
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Communication Skills |
Ask for clarifications openly and objectively
Listen to what customers are saying directly and indirectly
Takes instructions and effectively apply to own work
Explain simple information and concepts clearly and logically, verbally and in writing
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Drive for Results |
Shows a sense of responsibility and urgency towards goal attainment
Is results rather than activity oriented
Has a reputation of getting things done well and on time
Able to work around barriers to performance
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Business Focus |
Possesses some knowledge of the costs associated to own functional area/project group
Implements ways to control and manage cost through close supervision
Implements projects through close supervision |
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Teamwork and Collaboration |
Maintains the focus of the team on their goals, builds a collaborative work ethic
Clarifies and understand self and others’ roles
Able to manage the various relationships across teams through some supervision
Be able to work independently and perform well with little supervision
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Developing and Coaching |
Actively develops own skills, knowledge and an area of personal interest to improve personal performance and adds value to the platform
Invites feedback from others about personal performance and how to improve further
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Leadership |
Takes ownership and control over own work and personal goals
Remains committed, even in the face of difficulties
Looks for and takes opportunities to provide directions to others
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Required Work Experience and background:
Keen interest in worldwide lifestyle (shopping, sports, culture, travel etc).
Enjoy helping people and solving problems.
Required Languages:
Excellent written and oral English Language | 
发表于 2011-8-30 13:38:28
