【北京】制药客户关系专员/培训专员-大型美资制药信息公司
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<DIV><U><STRONG>医药行业相关客户专员<FONT color=#296ebb>Pharmaceutical Client Relationship Specialist</FONT></STRONG></U></DIV>
<DIV>Job purpose: <BR>To maintain close contact with growing user network of GBI subscription database service. Encourage frequent use of system, respond to questions and suggestions and promote client satisfaction. <BR>Key responsibilities and accountabilities: <BR>Performance will be measured by client use of system (by login/usage metrics) as and user satisfaction via surveys etc. <BR>-Maintain weekly contact with users <BR>-Manage relationships with top executives of client firms <BR>-Proactively understand user needs and suggest ways to increase usage rates of GBI database/products\ <BR>-Respond to all questions and suggestions <BR>-Coordinate analyst and IT team efforts to continually improving product based on client use/response <BR>-Develop back-end client relationship management systems and protocols <BR>-Work closely with GBI company leaders to develop client loyalty programs and user incentives <BR>-Grow client relationship team as company expands <BR>Expected abilities: <BR>-University degree <BR>-1-3yrs Experience in client/customer service role <BR>-Good oral (telephone) and written (email communication )skills <BR>-Basic understanding of computer applications <BR>-Pharmaceutical/healthcare industry experience preferred <BR>-Pleasant and cheerful personality a must! <BR>Please send an e-mail with your resume in English AND Chinese to us.</DIV>
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